Configuring auto attendants
Auto attendants allow for automated call routing in the Teams system based on input from a menu. More specifically, an auto attendant allows an organization to provide callers with the ability to be routed in the Teams voice system without relying on a person to handle incoming calls.
Callers can navigate by either Dual-Tone Multi-Frequency (DTMF) digits or Interactive Voice Response (IVR).
When a caller dials a number with an auto attendant configured, the caller may be prompted with a menu option. DTMF allows callers to navigate the menu by pressing a number on the dialpad that maps to an option, while IVR provides the caller with the availability to speak their choice. When paired with call queues, auto attendants can provide automated routing to the appropriate person or department in your organization.
To set up auto attendants, go directly to the Teams admin center:
- As a Teams administrator or a global administrator, navigate to...
