Preface

A good implementation of CiviCRM can transform your organization. Online management of contacts, members, communications, campaigns, funding, and casework used to be beyond the means of small non-governmental organizations (NGOs). But not anymore.

CiviCRM is loaded with features designed and developed by NGOs that make it a second-to-none management tool.

This book takes you from a CiviCRM installation and guides you through, by example, how to exploit the features that make it so popular.

We cover the post-installation setup and all the core and component parts of CiviCRM. In some cases, the recipes focus on CiviCRM, while in others, we cover using CiviCRM with Drupal.

The recipes in this book are not just meant to provide solutions to specific problems. They are there for you to explore and adapt to your own situation.

You don't need to be—and are not expected to be—a CiviCRM expert or a coding ninja. Far from it. What you do need, however, is the will and enthusiasm to use CiviCRM to take your organization from where it is now to where you want it to be.