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Becoming a PMP® Certified Professional

You're reading from   Becoming a PMP® Certified Professional A study guide to mastering project management for the PMP® exam

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Product type Paperback
Published in Feb 2021
Publisher Packt
ISBN-13 9781838989309
Length 826 pages
Edition 1st Edition
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Author (1):
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Ashley Hunt Ashley Hunt
Author Profile Icon Ashley Hunt
Ashley Hunt
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Table of Contents (22) Chapters Close

Preface 1. Section 1: Introduction to Project Management and People
2. Chapter 1: Introduction to the PMP® Exam FREE CHAPTER 3. Chapter 2 :Introduction to Project Management 4. Chapter 3: Pre-Project Initiation 5. Chapter 4: Charters and Stakeholders 6. Chapter 5: Introduction to Agile Considerations 7. Chapter 6: Creating and Leading a Team 8. Section 2: Project Management Processes
9. Chapter 7: Scope Management 10. Chapter 8: Schedule and Cost Management 11. Chapter 9: Quality Management 12. Chapter 10: Resources and Communication Management 13. Chapter 11: Risk Management 14. Chapter 12: Procurement Management 15. Chapter 13: Stakeholder Engagement 16. Chapter 14: Integration Management 17. Section 3: Revision
18. Chapter 15: Next Steps and Study Tips 19. Chapter 16: Final Exam 20. Assessment 21. Other Books You May Enjoy

Conflict resolution strategies

There are six categories of resolution for conflict. As you review them, ask yourself which resolution strategy is your go-to or your preferred way of handling things:

  • Collaborate and problem-solve
  • Compromise/reconcile
  • Smooth/accommodate
  • Force/direct
  • Withdraw/avoid
  • Negotiate

We'll start with the best resolution strategy for collaboration, albeit the most difficult to attain. However, if it works, then it's the longest-lasting strategy.

Collaborate and problem-solve

This is considered a win/win strategy and the best, longest-lasting way to manage a conflict situation because it is solution-oriented. The team or individuals will discuss ways to resolve the conflict and agree on the solution. This is a bit of perfect-world conflict resolution and is easier said than done. In fact, this is the most time-consuming of all solutions, because it may take some time and effort to get everyone on the same page and...

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