Summary

As you can see from this chapter, Dynamics 365 Customer Voice is a very good survey tool, tightly integrated with Dynamics 365 Marketing.

In this chapter, we have gone through all the different types of questions you can have in a survey. We’ve gone through how you can use simple and advanced logic, and how you can make customizations to create a survey that is specific to your company’s needs and design guides.

We’ve also gone through how you can best send the surveys. We’ve seen how you can use automated solutions, such as Power Automate flows, and the use of tools in Dynamics 365 Marketing. We’ve also seen how you can use more manual methods of sending surveys: emails, links, and QR codes. Finally, we have looked at how you can integrate a survey into your website using embedded code.

Now, you can create surveys that will give you insight from your customers and employees. Gaining insight is the best way you can improve your company...