Choosing the right AWS support plan for your business

AWS is strongly focused on delivering excellent customer support. Different businesses, however, require varied levels of support, and at AWS, each customer is catered for. In addition to standard customer support services such as resolving issues with account setups or billing, AWS offers an extensive range of technical support to help clients adopt cloud technologies faster and more efficiently.

Even if you have vast technical experience within your on-premises data centers, moving to the cloud requires learning a new set of skills, understanding how to architect solutions for the cloud, and being cost-effective at the same time. AWS hires and trains some of the best engineers, and their support team is highly proficient with the technologies they offer.

There are four support plans on offer from AWS, discussed in the following sections.

Basic support plan

Regardless of which support plan you ultimately decide to...