Case Studies
We will now take a look at applying some of these layouts to some simple case studies.
American Widgets Consulting Services
AWCS is a full service IT consulting business in southern California. With a small office and several technicians out in the field all day, communication is a key requirement to keep the technicians informed and provide service in the office. One big requirement was to try to cut down on very high cell phone bills. The sales people needed their extensions as well as their cell phones to ring and managers wanted extensions at home.
This is a great candidate for TrixBox as the package contained every feature the company wanted.
They decided to go with three digit extension numbers, to use VoIP for internal calls as much as possible, and to have a few external lines connected as individual POTS lines.
Extensions: Three digits.
Ring groups: Small number of employees; so all incoming generic numbers could probably ring at all employee desks.
Call queues: No queues...
