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Salesforce CRM - The Definitive Admin Handbook

You're reading from   Salesforce CRM - The Definitive Admin Handbook A Deep-dive into the working of Salesforce CRM

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Product type Paperback
Published in Dec 2016
Publisher Packt
ISBN-13 9781786468963
Length 644 pages
Edition 4th Edition
Concepts
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Author (1):
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Paul Goodey Paul Goodey
Author Profile Icon Paul Goodey
Paul Goodey
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Table of Contents (12) Chapters Close

Preface 1. Setting up Salesforce CRM and the Company Profile FREE CHAPTER 2. Managing Users and Controlling System Access 3. Configuring Objects and Apps 4. Securing Access to Data and Data Validation 5. Managing Data in Salesforce CRM 6. Generating Data Analytics with Reports and Dashboards 7. Implementing Business Processes in Salesforce CRM 8. Introducing Sales Cloud, Service Cloud, and the Collaborative Features of Salesforce CRM 9. Extending and Enhancing Salesforce CRM 10. Administrating the Mobile Features of Salesforce CRM 11. Studying for the Certified Administrator Exam

Salesforce AppExchange Marketplace

The Salesforce AppExchange Marketplace is a website provided by Salesforce.com that enables organizations to select additional applications, known as Apps, to add new features to their Salesforce CRM application

Both the Salesforce CRM application and the AppExchange provide web-delivered platforms for using and building applications. This integrated web-delivered approach allows for the installation of applications and new functionality from AppExchange into Salesforce, which is often far simpler and more cost effective than traditional software update mechanisms. The benefits of the AppExchange are that system administrators can easily extend the Salesforce CRM application as your company's business requirements change.

There is a wealth of solutions available to help achieve most requirements that you can access from the Salesforce AppExchange Marketplace, and in this section we will describe and take you through the process of installing an example...

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