Service level management

The performance and availability of the Identity and Access Management system is crucial for most organizations. A down or degraded service level for these systems may greatly impact on the performance of several applications that depend on the Identity and Access Management Suite. Enterprise Manager allows you to create service and establish service level and monitor these services for any service level violations. You can create a generic service or web application service for any of the identity management component that you are monitoring.

We learnt how to create a web application service for an application deployed in WebLogic Server in Chapter 4—Managing Oracle WebLogic Server. You can use the same approach to build a service for your identity system.

For example, the following figure shows a service that we had built for Oracle Access Manager:

We have two service tests for this service and the OAM Login test verifies the availability and performance of users...