The Functional Consultant role covers many job titles including business analyst, application specialist, and applications consultant. The key denominator here is the gathering of requirements from users and turning those requirements into solutions based on Dynamics 365 or the Power Platform. A functional consultant leverages Microsoft Dynamics 365 and the Power Platform to meet customer needs.
A functional consultant is not a developer; instead, they use the out-of-the-box tools and customization capabilities provided by Microsoft to deliver solutions. Microsoft refers to such capabilities as low code/no code.
Let's start with the definition of a functional consultant.
