After reading this chapter, test your knowledge with these questions. You will find the answers to these questions under Assessments at the end of the book:
- Which component of Power Virtual Agents is used to define the conversation path in a chatbot?
A) Entities
B) Topics
C) Actions
D) Variables
- What should you define in Power Virtual Agents to identify the intent in the phrases used by customers?
A) Entities
B) Topics
C) Actions
D) Variables
- What should you add to your Power Virtual Agents to prevent escalations to a human agent when your chatbot cannot determine the user's intent?
A) Fallback topic
B) System topic
C) Variable
D) Entity
- How many times will a Power Virtual Agents chatbot prompt a user by default before escalating to a human agent?
A) One
B) Two
C) Three
D) Five
