Defining actions

A chatbot sometimes needs to perform actions on other systems or to retrieve data from other systems. You use Power Automate flows to perform actions. Power Virtual Agents can pass parameters to a Power Automate flow and receive data back from the flow and use that data in the conversation flow. For instance, a chatbot may handle customer order updates and so will use a Power Automate flow to fetch the order's status from the relevant system. In this section, you will learn how to use Power Automate flows from within a chatbot.

To call a Power Automate flow, use the Call an action node and select Create a flow, as shown in the following screenshot:

Figure 16.9 – Call an action

Clicking on Create a flow will launch the Power Automate editor using the Power Virtual Agents flow template. There is a Power Virtual Agents connector that you use within a Power Automate flow. If there are Power Automate flows that use the Power Virtual Agents connector...