Post Implementation Support
As you can probably guess by now, Dynamics NAV is not like installing Microsoft Office. It's not a static software where the vendor installs it and then leaves. It's a constantly evolving organism that must be maintained because the customer's business will always face new challenges that require more out of Dynamics NAV.
The support phase starts on the go-live day when Dynamics NAV is ready and all the users start to intensively use the system.
No matter how hard you try during the training (try it hard anyway), the users will have a lot of doubts and they need someone by their side. So for the first couple of weeks, depending on the size of the implementation, someone from the partner side is going to be at the customer's office to help them resolve issues as they come up.
But this is not only about functional questions and problems. It would be easy if it was only functional questions and problems. Actually, the support phase is the...
