Introducing tasks
ServiceNow is a forms-based workflow platform. The majority of applications running on ServiceNow can be reduced to a single, simple concept: the management of tasks.
A task in ServiceNow is work that is assigned to someone. You may ask your colleague to make you a cup of tea, or you may need to fix a leaking tap in a hotel guest's bedroom. Both of these are tasks. There are several parts to each of these tasks:
- A requester is someone who specifies the work. This could be a guest oreven yourself.
- A fulfiller is someone who completes the work. This may, less frequently, be the same person as the requester.
- The fulfiller is often part of a group of people. Perhaps someone among them could work on the task.
- Information about the task itself is included-perhaps a description or a priority, indicating how important the task is.
- The status of the task-is it complete? Or is the fulfiller still working on it?
- There is a place to store notes to record what has happened.
- An identifier...
