What do you get with a Packt Subscription?

Free for first 7 days. $19.99 p/m after that. Cancel any time!

Unlimited ad-free access to the largest independent learning library in tech. Access this title and thousands more!

50+ new titles added per month, including many first-to-market concepts and exclusive early access to books as they are being written.

Innovative learning tools, including AI book assistants, code context explainers, and text-to-speech.

Thousands of reference materials covering every tech concept you need to stay up to date.

Subscribe now

View plans & pricing

Key benefits

Empower your team and your organization to lead and maintain an Experience Cloud transformation

Master out-of-the-box Experience Cloud features, custom development options, and development best practices

Curate a consumer-friendly Experience Cloud site that maximizes value for your company, while keeping maintenance costs low

Purchase of the print or Kindle book includes a free PDF eBook

Description

Empowering your target audience to interact effortlessly with you and your product offerings is a critical aspect of business in the modern era. Users expect easy, professional digital experiences when engaging with organizations. However, creating engagement applications from scratch is challenging, and connecting user behavior with your organization’s data is even more complex. Enter Salesforce Experience Cloud sites, website portals built on the Salesforce data model that seamlessly connects your user data to your user experience. Mastering Salesforce Experience Cloud focuses on the human-centric nature of this product, beginning with a comprehensive guide on designing for your organization’s desired users and ensuring success for both internal teams and end users. After exploring the real-world applications of Experience Cloud and reviewing license models, this book provides a beginning-to-end guide to mastering the technical backend of this product, covering both out-of-the-box settings and customization techniques. By the end of this book, you’ll have gained a deep understanding of the Experience Cloud data model and customization options to create engaging, user-centric digital experiences that deliver value to your organization and stakeholders.

Who is this book for?

If you want to understand the intricacies of Salesforce Experience Cloud, transform your client experience, enhance your enterprise architecture, and create a scalable, world class-customer web experience that smoothly integrates with an existing Salesforce instance, this book is for you. Business leaders, IT leaders, Salesforce developers, Salesforce admins, and web teams tasked with delivering and maintaining an excellent, integrated Experience Cloud portal will benefit from this book. Ideal for readers with Salesforce experience in any cloud or a basic grasp of Service Cloud features.

What you will learn

Define your audience and identify your overall strategy for an Experience Cloud site

Understand the technical and operational strategy needed to support your site

Work with the Experience Cloud data model and standard template features

Determine when to use Visualforce, Aura, LWC, or LWR while exploring custom development options

Get to grips with the how Salesforce Flow and Triggers work

Leverage marketing automation, knowledge base, and communication in the site

Find out about site launch tactics, user creation, site moderation, and ongoing reporting

What do you get with a Packt Subscription?

Free for first 7 days. $19.99 p/m after that. Cancel any time!

Unlimited ad-free access to the largest independent learning library in tech. Access this title and thousands more!

50+ new titles added per month, including many first-to-market concepts and exclusive early access to books as they are being written.

Innovative learning tools, including AI book assistants, code context explainers, and text-to-speech.

Thousands of reference materials covering every tech concept you need to stay up to date.

Subscribe now

View plans & pricing

Frequently bought together

StartupPro: How to set up and grow a tech business

€32.99

€29.99

€37.99

Total € 100.97

FAQs

What is included in a Packt subscription?

A subscription provides you with full access to view all Packt and licnesed content online, this includes exclusive access to Early Access titles. Depending on the tier chosen you can also earn credits and discounts to use for owning content

How can I cancel my subscription?

To cancel your subscription with us simply go to the account page - found in the top right of the page or at https://subscription.packtpub.com/my-account/subscription - From here you will see the ‘cancel subscription’ button in the grey box with your subscription information in.

What are credits?

Credits can be earned from reading 40 section of any title within the payment cycle - a month starting from the day of subscription payment. You also earn a Credit every month if you subscribe to our annual or 18 month plans. Credits can be used to buy books DRM free, the same way that you would pay for a book. Your credits can be found in the subscription homepage - subscription.packtpub.com - clicking on ‘the my’ library dropdown and selecting ‘credits’.

What happens if an Early Access Course is cancelled?

Projects are rarely cancelled, but sometimes it's unavoidable. If an Early Access course is cancelled or excessively delayed, you can exchange your purchase for another course. For further details, please contact us here.

Where can I send feedback about an Early Access title?

If you have any feedback about the product you're reading, or Early Access in general, then please fill out a contact form here and we'll make sure the feedback gets to the right team.

Can I download the code files for Early Access titles?

We try to ensure that all books in Early Access have code available to use, download, and fork on GitHub. This helps us be more agile in the development of the book, and helps keep the often changing code base of new versions and new technologies as up to date as possible. Unfortunately, however, there will be rare cases when it is not possible for us to have downloadable code samples available until publication.

When we publish the book, the code files will also be available to download from the Packt website.

How accurate is the publication date?

The publication date is as accurate as we can be at any point in the project. Unfortunately, delays can happen. Often those delays are out of our control, such as changes to the technology code base or delays in the tech release. We do our best to give you an accurate estimate of the publication date at any given time, and as more chapters are delivered, the more accurate the delivery date will become.

How will I know when new chapters are ready?

We'll let you know every time there has been an update to a course that you've bought in Early Access. You'll get an email to let you know there has been a new chapter, or a change to a previous chapter. The new chapters are automatically added to your account, so you can also check back there any time you're ready and download or read them online.

I am a Packt subscriber, do I get Early Access?

Yes, all Early Access content is fully available through your subscription. You will need to have a paid for or active trial subscription in order to access all titles.

How is Early Access delivered?

Early Access is currently only available as a PDF or through our online reader. As we make changes or add new chapters, the files in your Packt account will be updated so you can download them again or view them online immediately.

How do I buy Early Access content?

Early Access is a way of us getting our content to you quicker, but the method of buying the Early Access course is still the same. Just find the course you want to buy, go through the check-out steps, and you’ll get a confirmation email from us with information and a link to the relevant Early Access courses.

What is Early Access?

Keeping up to date with the latest technology is difficult; new versions, new frameworks, new techniques. This feature gives you a head-start to our content, as it's being created. With Early Access you'll receive each chapter as it's written, and get regular updates throughout the product's development, as well as the final course as soon as it's ready.We created Early Access as a means of giving you the information you need, as soon as it's available. As we go through the process of developing a course, 99% of it can be ready but we can't publish until that last 1% falls in to place. Early Access helps to unlock the potential of our content early, to help you start your learning when you need it most. You not only get access to every chapter as it's delivered, edited, and updated, but you'll also get the finalized, DRM-free product to download in any format you want when it's published. As a member of Packt, you'll also be eligible for our exclusive offers, including a free course every day, and discounts on new and popular titles.

Filter reviews by

All

Amazon verified reviews

lifewithryan Nov 02, 2024

DISCLAIMER: I was the technical reviewer for this book.When I was first asked to be the technical reviewer for "Mastering Salesforce Experience Cloud" I initially worried that I'd been out of the game too long. I said yes anyway and I'm very pleased that I did.There's just enough technical in this book to get you set off on the right foot, but where this work really shines is in the establishment of a plan and the involvement of the stakeholders. Too often, technical books simply "talk tech" leaving those of us who are perhaps a bit less on the "people" side sort of wandering in the dark of how to really plan and get started with large projects in the enterprise. It was refreshing to be presented with the things that I found myself usually not thinking about until the last minute (or after they've blown up in my face!).Will you learn the steps to get started? Yes. Will you learn ALL that there is to know about the stack? No but you will be given the path to follow to get started on the journey and get to the answers you need by involving the right people, and knowing what questions to ask of them.I look forward to their next publication.

Amazon Verified review

Jedsped Oct 10, 2024

This easy-to-follow guide was also very easy to read, even enjoyable, which is rare for a technical book. The standard for Salesforce guides.

Hersh C. Oct 08, 2024

This is more than just a technical guide, this teaches you how to actually create a strategy to manage the software long term.It breaks down complex web development topics specific to Salesforce in a digestible fashionGreat primer for certification test prepGives historical context into how the product came to be and why it works the way it doesExplains marketing concepts within the experience cloud sites themselvesTalks heavily about integrations with other Salesforce products as well as external applicationsGives a framework for how to set reasonable expectations with internal partners you’re building for, especially when designing for their custom audiences

AmyFinds Oct 08, 2024

For all of us Salesforce professionals eager to take our skills to the next level, "Mastering Salesforce Experience Cloud" is the ultimate guide to transforming customer interactions into powerful digital experiences. Here's why I think this book is a standout choice:Strategic Blueprint for Success: If you’re looking to create a winning digital experience, this book lays out the strategy from start to finish. It teaches you how to define your audience, map interactions, and use Salesforce technology to deliver tailored solutions that resonate with customers.Deep Dive into Salesforce’s Core Tools: The technical know-how packed into these pages is impressive. Whether it's choosing the right components like Lightning Web Components or understanding the nuances of different Experience Cloud templates, the book simplifies these decisions so you can focus on delivering value.Creating Human-Centered Designs: One of the strongest aspects of this guide is its emphasis on putting the user first. The authors illustrate how to use Salesforce’s declarative tools to build intuitive flows and components, ensuring that your customers have a seamless, user-friendly experience.Built-In Security Measures: Salesforce professionals know that security can't be an afterthought. This book’s section on data protection, authentication, and encryption is a lifesaver, guiding you through setting up a secure, reliable Experience Cloud environment.Your Path to Certification and Beyond: Finally, the comprehensive section on certification prep is a game-changer. It's packed with actionable tips, mock questions, and insider insights to help you ace the Salesforce Experience Cloud Certification, making you a certified expert ready to take on the toughest challenges.Overall, "Mastering Salesforce Experience Cloud" is not just a book—it’s a mentor, guiding you through every step of creating, securing, and optimizing your Salesforce Experience Cloud sites. Perfect for both beginners looking to learn and seasoned pros aiming to refine their skills. I love having these books to easily reference, rather than googling for hours!

Anna Benbrook Oct 05, 2024

Great read! This is more than just a technical guide, this teaches you how to actually create a strategy to manage the software long term.

Mastering Salesforce Experience Cloud: Strategies for creating powerful customer interactions

What do you get with a Packt Subscription?