Driving engagement
Driving engagement is personally my favorite part of CS. Digging in and working hand in hand with the client to help them achieve what they set out to achieve is always a gratifying experience.
Working with a startup in the San Francisco area, I encountered one of my career’s most rewarding experiences. Initially, my introduction to one of the company’s top three clients began tumultuously, with the executive decision-maker expressing their frustration vehemently for over thirty minutes regarding support, SLA discrepancies, and product issues. This challenging start marked the beginning of a rigorous journey of engagement. We embarked on an intensive series of meetings that spanned various domains—product enhancement discussions, technical support sessions, executive briefings, adoption and strategy workshops, and end-user training—to address and resolve the myriad issues at hand.
Through a concerted effort to reset expectations...
