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Learning ServiceNow

You're reading from   Learning ServiceNow Get started with ServiceNow administration and development to manage and automate your IT Service Management processes

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Product type Paperback
Published in Mar 2017
Publisher Packt
ISBN-13 9781785883323
Length 358 pages
Edition 1st Edition
Languages
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Authors (2):
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Sylvain Hauser Sylvain Hauser
Author Profile Icon Sylvain Hauser
Sylvain Hauser
Tim Woodruff Tim Woodruff
Author Profile Icon Tim Woodruff
Tim Woodruff
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Toc

Table of Contents (14) Chapters Close

1. The Interface FREE CHAPTER 2. Lists and Forms 3. UI Customization 4. Understanding Data and Relationships 5. Tasks and Workflows 6. UI and Data Policies 7. User Administration and Security 8. Introduction to Scripting 9. The Server-side Glide API 10. The Client-side Glide API 11. Server-side Scripting 12. Client-side Scripting 13. Debugging 14. Pro Tips

Lists and Tables

Lists in ServiceNow can be equated strongly to tables in databases. For the most part, this would be an accurate comparison. Viewing a list, is viewing a representation of a subset of records within a table on ServiceNow's servers. The columns of that list correspond to fields within the table, and often fields which would show on the form (if configured to do so).

Each table in ServiceNow has a label (a friendly name), and a name. The label is defined in the table dictionary (something we'll discuss later in this chapter), and can contain spaces and other characters not allowed in the table's name. The name is often more difficult to remember, but more specific. The label "task" may refer to the base task table, problem tasks, catalog tasks, or a multitude or system or custom tables. However, the name sc_task makes it clear which table we're referring to (the catalog...

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