Exploring customer service calls
Based on past experience, in a typical churn scenario, customers who churn would typically make more calls to the customer service centers compared to those who don't churn. Calls to customer service center imply a problem faced by the customer, and multiple calls to the customer service center indicate a persistent unresolved problem.
We've used Plotly to build a scatter plot for calls made to customer services. Plotly, also known by its URL, Plot.ly
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