Business problems

There are many opportunities to automate self-help business scenarios, helping our internal employees obtain answers to frequently asked questions (FAQ). Customers can gain general information about businesses, such as when our business closes, whether are we open tomorrow, or whether we perform particular services. Everyone is familiar with texting. A chatbot is an interactive session between automation and humans. Complexities arise when trying to automate interaction with humans and human language, however, without the assistance of the NLP capabilities of the RPA software. Humans express themselves in many different ways; for example, a human may ask, “Are you open tomorrow?” and another may ask, “What times are you open tomorrow? For many interactions, we cannot even anticipate the exact wording that might be used.

NLP software vastly simplifies the task of automating a realistic chat interaction between our business logic and our human...