Summary

In this chapter, we learned about the four major capabilities that businesses can use to define and operationalize their automations in an intelligent automation solution. First, we talked about how RPA can be used to automate work performed by workers on their desktops, as well as to create chatbots to handle simple queries.

Then, we discussed how workflow automation can orchestrate activities across humans, robots, and systems. To add intelligence to your solution, you can express business rules and combine them with predictive logic using ML. Finally, you learned how to build business applications to provide business-friendly applications for your business users to work with all your automations.

In the next chapter, you will learn how to discover and identify what should and can be automated with Process Discovery and Process Mining.