To capture the bigger picture, some additional entities are necessary. These include customer assets, and inventory and purchasing, as described in the following sub-sections. These additional entities store information relevant to the functionality of the Field Service, and help glue the data together with processes, providing a clear picture of what is being used, when is it used, what is available to provide the best service, and so on.
Let's look at these in more detail in the forthcoming sections.
Customer assets
Customer assets are the serviceable elements located at a client's premises. These can include products our organization has sold and deployed to a customer, or products the customer has engaged us to maintain. The following screenshot shows the listing of assets, as found in the Field Service app, under the Assets category:
Tracking customer assets is a very important aspect of providing the best service to our customers....
