Chapter 5. Master the Skill – Training and Development

Now that you've learned the massive benefits to be gained from good telephone interviews (and the detrimental effects when the process is poorly designed or badly conducted), let's finish with some advice on how to implement best-practice telephone interviewing strategies in your company.

Developing any management skill, including conducting telephone interviews, requires initiative, mentoring, and evaluation. In this case, it will probably fall to the Human Resources department to assume the roles of an initiator, promoter, and coach. The onus of a bad hire or the credit of a good hire belongs to the HR department. At the same time, no management will ever approve of a new process, especially in such tumultuous times, unless it's proven worthwhile. In this case, the training initiative is aimed at training team leaders, which will cost valuable man hours. So, it is HR's responsibility to convince management of the potential tangible...