Assigning user permissions
Before we can see the Contact Lens output, we need to allow administrators and managers to access it. By default, the Admin and CallCenterManager security groups have access to Contact Lens data. If you are using these groups then no changes are necessary. If you have created your own security profiles, you need to ensure that the settings are correct for them to view Contact Lens data.
Access the security profiles via the left-hand menu, as we did before in Chapter 5, Base Connect Implementation. Edit the security profile that you wish to have Contact Lens capabilities. You will be presented with the following screen. Select the dropdown for Metrics and Quality, as illustrated here:
Figure 12.8 – User permissions
When this screen expands, you will be presented with all of the security settings available, as shown in Figure 12.9. There are three primary settings to be concerned with, as follows:
- Contact Lens -...
