Completing the settings
The final piece to our voicemail puzzle is to configure the users in the voicemail management portal. The management portal allows you to configure the settings for transcription and the user's extension. To edit a user, click on the row for the user. When you do, an edit popup will appear, as shown in Figure 10.35.
I used the extension based on the last four digits of the test phone number I have configured for my test user, 4702. I've also checked the Transcribe, Encrypt, and Email checkboxes. With these configured settings, the agent will receive a transcription of the voicemail in email. When you complete your changes, click the SAVE button:
Figure 10.36 – Configuring user settings
When you click SAVE, the user list screen will display the new settings that have been saved (Figure 10.36). Validate that the settings you configured saved correctly. Congratulations, the configuration of the voicemail solution is...
