Factor three – human empathy
I cannot solve problems that I don’t see or understand.
The third critical success factor that enables digital, cloud, and Zero Trust transformations to go smoothly is the use of human empathy—focusing on the human experience of the transformation.
We can’t overstate the importance of the human side of this simultaneous transformation. Managing the human experience of change within ourselves and within our teams is a critically important success factor for the following reasons:
- These transformations are made by people on your teams, and we all feel the impact of these transformations on our lives, jobs, careers, and more. Additionally, we are moving from static business processes (designed to be carried out by any qualified person in a role) to dynamic business processes where judgment calls and empathy are required to understand customers and their needs and ensure the organization is meeting them.
- Change...
