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Working with Microsoft Forms and Customer Voice

You're reading from   Working with Microsoft Forms and Customer Voice Efficiently gather and manage customer feedback, insights, and experiences

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Product type Paperback
Published in Jun 2021
Publisher Packt
ISBN-13 9781801070171
Length 336 pages
Edition 1st Edition
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Author (1):
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Welly Lee Welly Lee
Author Profile Icon Welly Lee
Welly Lee
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Table of Contents (16) Chapters Close

Preface 1. Section 1: Working with Microsoft Forms and Customer Voice
2. Chapter 1: Introducing Microsoft Forms and Customer Voice FREE CHAPTER 3. Chapter 2: Best Practices for Collecting Feedback through Surveys 4. Chapter 3: Creating a Survey with Microsoft Forms 5. Section 2: Implementing Common Feedback Solutions with Microsoft Forms and Dynamics 365 Customer Voice
6. Chapter 4: Conducting a More Productive Meeting with Microsoft Forms and Microsoft Teams 7. Chapter 5: Post-Training Assessment and Feedback 8. Chapter 6: Conducting an Employee Survey with Dynamics 365 Customer Voice 9. Chapter 7: Collecting Periodic Customer Feedback with Customer Voice 10. Chapter 8: Automating Customer Support Surveys with Dynamics 365 Customer Voice 11. Chapter 9: Closing a Feedback Loop with Customer Voice 12. Section 3: Administering Microsoft Forms and Dynamics 365 Customer Voice
13. Chapter 10: Administering Microsoft Forms and Dynamics 365 Customer Voice 14. Chapter 11: Managing Usage with Dynamics 365 Customer Voice 15. Other Books You May Enjoy

Microsoft Forms response workflow with Power Automate

When receiving responses from Microsoft Forms, you can create a workflow to automate follow up actions. One of the common use case for this automation workflow is to copy the survey response to another location such as to a SharePoint list.

Copying an Microsoft Forms response to a SharePoint list

Figure 9.25 shows the Microsoft Forms training feedback survey we used in Chapter 5, Post-Training Assessment and Feedback:

Figure 9.25 – Training feedback form

For our example, we will create a workflow that copies the survey response from this training feedback to a SharePoint list.

To start, create a SharePoint list to store the survey responses. Create a separate column for every question you would like to capture. For example, in our survey, we have eight questions (including each statement in the Likert), so you can add eight new columns to the SharePoint list as shown in Figure 9.26. Note...

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