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Voicebot and Chatbot Design

You're reading from Voicebot and Chatbot Design Flexible conversational interfaces with Amazon Alexa, Google Home, and Facebook Messenger

Product type Paperback

Published in Sep 2018

Publisher Packt

ISBN-13 9781789139624

Length 296 pages

Edition 1st Edition

Languages

JavaScript

Concepts

Design

Author (1):

Rachel Batish

View More author details

Table of Contents (14) Chapters

Preface

1. Conversational UI is our Future

2. How Not to Build Your Next Chat and Voicebots FREE CHAPTER

3. Building a Killer Conversational App

4. Designing for Amazon Alexa and Google Home

5. Designing a Facebook Messenger Chatbot

6. Contextual Design – Can We Make a Bot Feel More Human?

7. Building Personalities – Your Bot Can Be a Better Human

8. A View into Vertical-Specific Bots – Financial Institutions

9. Travel and E-Commerce Bots – Use Cases and Implementation

10. Conversational Design Project – A Step-By-Step Guide

11. Summary

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Index

Why do we even need conversational solutions? What do they bring to the table?

When asked about the future of chatbots and voicebots, I always answer that conversational solutions and, more specifically, voice-enabled communication, will replace all our interactions with computers. Why? It is because conversational solutions are here to make our lives easier and better, and humankind has always looked for ways to improve communication and their quality of life.

Intelligent assistants, chatbots, and voice-enabled devices are here to provide a natural and intuitive human-machine interaction to serve human needs. They increase efficiency and are cost-effective, but - and this is a big but - only if and when they are built and implemented correctly.

A few chapters in the book were dedicated to tips and ideas on how to build a successful conversational UI for both chat and voice applications. We actually started by identifying what not to do, since those mistakes are very common, and to some extent...

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Authors (1)

Rachel Batish

Rachel Batish

Rachel Batish is the co-founder and CRO of Conversation.one, the build-once deploy-everywhere platform for conversational apps, which leverages machine learning to maximize the interaction between people and devices. Rachel is responsible for the company's sales and marketing strategies, and is actively involved in the product's roadmap and in the growing voice community. Prior to founding Conversation.one, Rachel founded Zuznow, an AI platform for building mobile apps, and led the company from $0 to $1 M in revenue. Rachel has a BA in political science and an MA in international relations.

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