QA and testing in the airline industry
Changes in customer behavior and increased global competition are the two key challenges currently facing the airline industry. Adapting to social media channels, cloud, and mobile technologies is a way for airlines to cope with these challenges. More and more travelers book airline tickets online, and this requires travel agencies and airlines to focus on the customer experience their websites provide. Quality assurance and testing play a critical role in ensuring that business conducted online results in a smooth customer experience that is secure and reliable. It is important for airline carriers to have an appropriate digital assurance strategy by identifying the right tools, methodologies, and measures to implement a seamless customer experience. From our experience, there are three important factors to consider when seeking high quality airline software testing: business rules implementation, system integration, and non-functional testing.
