You're reading from Salesforce B2C Solution Architect's Handbook Design scalable and cohesive business-to-consumer experiences with Salesforce Customer 360

Product type Paperback

Published in Nov 2021

Publisher Packt

ISBN-13 9781801817035

Length 458 pages

Edition 1st Edition

Tools

Salesforce

Concepts

CRM

Author (1):

Mike King

View More author details

Table of Contents (20) Chapters

Preface

1. Section 1 Customer 360 Component Products

2. Chapter 1: Demystifying Salesforce, Customer 360, and Digital 360 FREE CHAPTER

3. Chapter2: Supporting Your Customers with Service Cloud

4. Chapter 3: Direct-to-Consumer Selling with Commerce Cloud B2C

5. Chapter 4: Engaging Customers with Marketing Cloud

6. Chapter 5: Salesforce Ecosystem – Building a Complete Solution

7. Section 2 Architecture of Customer 360 Solutions

8. Chapter 6: Role of a Solution Architect

9. Chapter 7: Integration Architecture Options

10. Chapter 8: Creating a 360° View of the Customer

11. Chapter 9: Supporting Key Business Scenarios

12. Chapter 10: Enterprise Integration Strategies

13. Section 3 Salesforce-Certified B2C Solution Architect

14. Chapter 11: Exam Preparation Tools and Techniques

15. Chapter 12: Prerequisite Certifications

16. Chapter 13: Commerce and Integration

17. Chapter 14: Certification Scenarios

18. Assessments

19. Other Books You May Enjoy

Summary

In this chapter, we covered the B2C Commerce Architect certification, which is an optional additional step in your preparation journey to become a B2C Solution Architect. To help prepare you for the B2C Commerce Architect certification, we covered the various exam topics and what to expect from each.

Additionally, we covered some supplemental B2C Commerce topics that are more relevant for the B2C Commerce Architect certification than for the B2C Solution Architect certification. Finally, we reviewed some further study topics around additional components beyond B2C Commerce, Salesforce Platform, and Marketing Cloud, along with which sections of this book to review regarding integration.

At this point, you should know the difference between the B2C Commerce Architect and B2C Solution Architect certifications. You should understand the content of the B2C Commerce Architect certification and how to prepare for it beyond this book. If you're planning to focus on B2C Commerce...