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Mastering Microsoft Dynamics 365 Customer Engagement

You're reading from   Mastering Microsoft Dynamics 365 Customer Engagement An advanced guide to developing and customizing CRM solutions to improve your business applications

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Product type Paperback
Published in Feb 2019
Publisher Packt
ISBN-13 9781788990226
Length 572 pages
Edition 2nd Edition
Languages
Concepts
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Author (1):
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Deepesh Somani Deepesh Somani
Author Profile Icon Deepesh Somani
Deepesh Somani
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Toc

Table of Contents (21) Chapters Close

Preface 1. Section 1: Introduction to Sales, Service, and Marketing Modules with a Unified User Interface FREE CHAPTER
2. Working with Sales 3. Working with Service 4. Working with Marketing 5. Understanding the New Unified User Interface 6. Section 2: Understanding Customization and App Design
7. Designing Unified Interface Apps 8. Customization Enhancements in Dynamics 365 9. Business Process Flows and Rules in Dynamics 365 10. Section 3: Development Enhancements and Code Improvements in Dynamics 365
11. Client-Side Scripting 12. Plugin Development with Dynamics 365 13. Working with the XRM Framework 14. Mobile Enhancements in Dynamics 365 15. Virtual Entities in Dynamics 365 16. Section 4: Learning about the Portal, Configuration, and Security Enhancements in Dynamics 365
17. Working with Dynamics 365 Portals 18. Configuration Enhancements in Dynamics 365 19. Analytics with Dynamics 365 (Word and Excel Templates) 20. Other Books You May Enjoy

Scenario 1

Suppose that as a part of the marketing team in Contoso, I need to prepare a list of leads containing potential clients under the age of 25. I should be able to send a promotional email to these leads and also track their responses. Based on their responses, I should have the ability to track them.

Prerequisites: For this scenario, we need to add an Age field to the Lead entity. Follow these steps:

  • Go to Settings | Customizations | Lead. Select the Lead Main form and double-click on it.
  • The lead main form will open. Click on Add New Field in the lower right-hand side of the form.
  • Give it the name age and select the field type Whole Number Save and close.
  • On the lead form, drag and drop the Age field .
  • Click on Save and Publish Changes for the lead form.
  • Now go to Sales | Lead Update.

    Perform the following steps:

    1. Create a dynamic marketing list: The list...
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