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Mastering Microsoft Dynamics 365 Customer Engagement

You're reading from   Mastering Microsoft Dynamics 365 Customer Engagement An advanced guide to developing and customizing CRM solutions to improve your business applications

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Product type Paperback
Published in Feb 2019
Publisher Packt
ISBN-13 9781788990226
Length 572 pages
Edition 2nd Edition
Languages
Concepts
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Author (1):
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Deepesh Somani Deepesh Somani
Author Profile Icon Deepesh Somani
Deepesh Somani
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Toc

Table of Contents (21) Chapters Close

Preface 1. Section 1: Introduction to Sales, Service, and Marketing Modules with a Unified User Interface FREE CHAPTER
2. Working with Sales 3. Working with Service 4. Working with Marketing 5. Understanding the New Unified User Interface 6. Section 2: Understanding Customization and App Design
7. Designing Unified Interface Apps 8. Customization Enhancements in Dynamics 365 9. Business Process Flows and Rules in Dynamics 365 10. Section 3: Development Enhancements and Code Improvements in Dynamics 365
11. Client-Side Scripting 12. Plugin Development with Dynamics 365 13. Working with the XRM Framework 14. Mobile Enhancements in Dynamics 365 15. Virtual Entities in Dynamics 365 16. Section 4: Learning about the Portal, Configuration, and Security Enhancements in Dynamics 365
17. Working with Dynamics 365 Portals 18. Configuration Enhancements in Dynamics 365 19. Analytics with Dynamics 365 (Word and Excel Templates) 20. Other Books You May Enjoy

Summary

This chapter focused on introducing and using the client-side enhancements available within Microsoft Dynamics CRM 365. We also covered some of the client-side script functions with examples. You learned how to use JavaScript functions to validate data for automation and to create web resources. Also, we discussed the web API in the latter part of the chapter, which is a new way of querying CRM data directly from JavaScript.

In the next chapter, you will learn about new mobile enhancements in Dynamics CRM. You will get a better understanding of mobile and tablet enhancements, supported platforms, browsers for mobile and tablet apps, installing the Microsoft Dynamics CRM 365 phone app, previewing form customization changes on a phone, and the tablet look-and-feel available with Microsoft Dynamics CRM 365.

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