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Integrating CRM across your Organization for Business success

You're reading from   Integrating CRM across your Organization for Business success Build your business processes around the needs of your customers by successfully integrating your CRM within your core business functions to drive improvement

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Product type Paperback
Published in Jan 2016
Publisher Packt
ISBN-13 9781783001040
Length 180 pages
Edition 1st Edition
Concepts
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Author (1):
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Andrew Blackmore Andrew Blackmore
Author Profile Icon Andrew Blackmore
Andrew Blackmore
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Table of Contents (14) Chapters Close

Integrating CRM Across Your Organization for Business Success
Credits
About the Author
About the Reviewer
Preface
1. What is CRM Integration and Why is It Good for Your Business? 2. How to Implement an Integration FREE CHAPTER 3. How to Build a Contact Integration 4. How to Build a Sales Management Integration 5. How to Build a Collections Management Integration 6. How to Build a Vendor Management Integration 7. How to Build a Support Management Integration 8. How to Develop and Maintain Your Integration 9. Where Next for Integrations – the Cloud and Other Areas

Reports/dashboard changes


Now that we have brought the vendor records into CRM, we can make full use of the data by adding it to existing reports and/or dashboards, or new reports and/or dashboards. Some examples of new reports or dashboards that can be created are as follows:

  • List of vendors in ERP that are currently inactive or active

  • List of vendors in ERP that are currently on credit hold

  • List of vendors sorted by credit limit

You should consider which vendor reports and dashboards would be beneficial for your business.

In the advanced workshop section, we discuss bringing vendor document transactions, such as purchase orders, to CRM, which will allow for more informative reports to be generated.

Note

Tip

Workshop

  • Gather together all the design work that you have completed for this chapter so far, and use the information to compile a list of UI changes that will need to be made.

  • Decide which security restrictions you should impose for the newly synchronized vendor data.

  • Define which reports...

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