Communication Toolkit for Introverts: With practical techniques optimized for introverts, find your voice in everyday business situations

Patricia Weber

S$32.99

4.7 (3 Ratings)

Paperback Dec 2014 248 pages Edition

Patricia Weber

S$32.99

4.7 (3 Ratings)

Paperback Dec 2014 248 pages Edition

What do you get with Print?

Instant access to your digital copy whilst your Print order is Shipped

Paperback book shipped to your preferred address

Redeem a companion digital copy on all Print orders

Access this title in our online reader with advanced features

DRM FREE - Read whenever, wherever and however you want

View table of contents

Preview Book

What you will learn

Discover the introvert strengths of planning, listening and self-reflection Understand how people listen and improve your own methods of listening Develop meaningful relationships and leverage them in business communications Diffuse conflicts readily and assert yourself in a calm manner Employ techniques of business communication including influence and selling to grow your skills

Estimated delivery fee Deliver to Singapore

Standard delivery 10 - 13 business days

S$11.95

Premium delivery 5 - 8 business days

S$54.95

(Includes tracking information)

What do you get with Print?

Instant access to your digital copy whilst your Print order is Shipped

Paperback book shipped to your preferred address

Redeem a companion digital copy on all Print orders

Access this title in our online reader with advanced features

DRM FREE - Read whenever, wherever and however you want

Frequently bought together

S$22.99

StartupPro: How to set up and grow a tech business

S$59.99

S$32.99

Total S$ 115.97

FAQs

What is the digital copy I get with my Print order?

When you buy any Print edition of our Books, you can redeem (for free) the eBook edition of the Print Book you’ve purchased. This gives you instant access to your book when you make an order via PDF, EPUB or our online Reader experience.

What is the delivery time and cost of print book?

Shipping Details

USA:

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.

Unfortunately, due to several restrictions, we are unable to ship to the following countries:

Afghanistan
American Samoa
Belarus
Brunei Darussalam
Central African Republic
The Democratic Republic of Congo
Eritrea
Guinea-bissau
Iran
Lebanon
Libiya Arab Jamahriya
Somalia
Sudan
Russian Federation
Syrian Arab Republic
Ukraine
Venezuela

What is custom duty/charge?

Customs duty are charges levied on goods when they cross international borders. It is a tax that is imposed on imported goods. These duties are charged by special authorities and bodies created by local governments and are meant to protect local industries, economies, and businesses.

Do I have to pay customs charges for the print book order?

The orders shipped to the countries that are listed under EU27 will not bear custom charges. They are paid by Packt as part of the order.

List of EU27 countries: www.gov.uk/eu-eea:

A custom duty or localized taxes may be applicable on the shipment and would be charged by the recipient country outside of the EU27 which should be paid by the customer and these duties are not included in the shipping charges been charged on the order.

How do I know my custom duty charges?

The amount of duty payable varies greatly depending on the imported goods, the country of origin and several other factors like the total invoice amount or dimensions like weight, and other such criteria applicable in your country.

For example:

If you live in Mexico, and the declared value of your ordered items is over $ 50, for you to receive a package, you will have to pay additional import tax of 19% which will be $ 9.50 to the courier service.
Whereas if you live in Turkey, and the declared value of your ordered items is over € 22, for you to receive a package, you will have to pay additional import tax of 18% which will be € 3.96 to the courier service.

How can I cancel my order?

Cancellation Policy for Published Printed Books:

You can cancel any order within 1 hour of placing the order. Simply contact customercare@packt.com with your order details or payment transaction id. If your order has already started the shipment process, we will do our best to stop it. However, if it is already on the way to you then when you receive it, you can contact us at customercare@packt.com using the returns and refund process.

Please understand that Packt Publishing cannot provide refunds or cancel any order except for the cases described in our Return Policy (i.e. Packt Publishing agrees to replace your printed book because it arrives damaged or material defect in book), Packt Publishing will not accept returns.

What is your returns and refunds policy?

Return Policy:

We want you to be happy with your purchase from Packtpub.com. We will not hassle you with returning print books to us. If the print book you receive from us is incorrect, damaged, doesn't work or is unacceptably late, please contact Customer Relations Team on customercare@packt.com with the order number and issue details as explained below:

If you ordered (eBook, Video or Print Book) incorrectly or accidentally, please contact Customer Relations Team on customercare@packt.com within one hour of placing the order and we will replace/refund you the item cost.
Sadly, if your eBook or Video file is faulty or a fault occurs during the eBook or Video being made available to you, i.e. during download then you should contact Customer Relations Team within 14 days of purchase on customercare@packt.com who will be able to resolve this issue for you.
You will have a choice of replacement or refund of the problem items.(damaged, defective or incorrect)
Once Customer Care Team confirms that you will be refunded, you should receive the refund within 10 to 12 working days.
If you are only requesting a refund of one book from a multiple order, then we will refund you the appropriate single item.
Where the items were shipped under a free shipping offer, there will be no shipping costs to refund.

On the off chance your printed book arrives damaged, with book material defect, contact our Customer Relation Team on customercare@packt.com within 14 days of receipt of the book with appropriate evidence of damage and we will work with you to secure a replacement copy, if necessary. Please note that each printed book you order from us is individually made by Packt's professional book-printing partner which is on a print-on-demand basis.

What tax is charged?

Currently, no tax is charged on the purchase of any print book (subject to change based on the laws and regulations). A localized VAT fee is charged only to our European and UK customers on eBooks, Video and subscriptions that they buy. GST is charged to Indian customers for eBooks and video purchases.

What payment methods can I use?

You can pay with the following card types:

Visa Debit
Visa Credit
MasterCard
PayPal

What is the delivery time and cost of print books?

Shipping Details

USA:

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Unfortunately, due to several restrictions, we are unable to ship to the following countries:

Afghanistan
American Samoa
Belarus
Brunei Darussalam
Central African Republic
The Democratic Republic of Congo
Eritrea
Guinea-bissau
Iran
Lebanon
Libiya Arab Jamahriya
Somalia
Sudan
Russian Federation
Syrian Arab Republic
Ukraine
Venezuela

J. Antin Apr 06, 2015

This is a book that every introvert who wants to be a better communicator should read. Every chapter begins with a self-assessment that even an extrovert could use. It's filled with stories of introverts who shared their experiences and how they overcame their fear of communicating. I liked the presentation chapter very much because i'm in that business myself. This a very well thought-through book that is filled with tips and tactics that will help any introvert who wants to become more confident and a more skilled communicator.

Amazon Verified review

Jacqueline Gum May 28, 2015

Until I started reading Patricia Weber's blog, I didn't even know I was an introvert. Apparently no one else did either! Communication Toolkit for Introverts has helped me understand my reaction to business situations that have vexed me in the past and opened up a world of new possibilities for my future. This book is formatted beautifully. Each chapter ends with a tip and a very concise summary. Salient points are noted throughout, and by doing it this way I have found that the "shouldn't forget" items stick with me. Whether you are an introvert or work with one, this is an invaluable guide for navigating everyday business situations and life in general.

Timothy Seltzer Feb 15, 2015

This book offers a practical, time-tested, research-based approach to improving the skill sets of the more introverted among us (myself included). In it, the author guides us to view situations in which an introvert might normally be uncomfortable, such as giving a presentation, selling a product, service, or idea to a customer or a co-worker, networking, or negotiating, as opportunities. To capitalize on these opportunities, we are advised to both draw on our inherent strengths of listening, preparing, and keeping a calm demeanor as well as strategically applying some of the elements from more extroverted individuals, including making emotional connections and sharing our genuine selves.The books opens with a discussion that leads to a fuller understanding of what introversion and extroversion are and, in the process, demystifies a number of myths surrounding each. Then, the heart of the book covers listening, participating in business meetings, giving presentations, dealing with conflict, negotiating, and persuasion. Each chapter takes a mature approach involving a clarification of terms involved, an assessment of your current skills, and (as the title suggests) a set of useful tools, tips, and techniques to improve your performance in that area. I appreciate that the author gives a bibliography of research sources to support the suggestions.Overall, I think the book is well-written and would be useful for introverts who have not mastered these skills, most likely in the first half of their careers. Additionally, I could see that an extroverted manager might benefit from a deepened understanding of introverts whom they manage, and may be able to structure the working "environment" (in the broadest sense of that term) better as a result. The only negative is that I felt there were a number of typos in the text that should have been eliminated during the proofreading process, which is a shame, because it is clear the author is a highly skilled communicator.

Communication Toolkit for Introverts: With practical techniques optimized for introverts, find your voice in everyday business situations

What do you get with Print?