Availability Management
Availability management in cloud computing is a critical aspect that revolves around ensuring the uninterrupted availability of IT services hosted in cloud environments. The first key consideration involves establishing clear and comprehensive SLAs with cloud service providers. These agreements should explicitly define the expected levels of service availability, performance metrics, and response times, providing a baseline for operational expectations. Within the ISO 20000 family, availability management is responsible for ensuring that services delivered by an organization meet agreed levels of availability.
An Instance of Availability Management
Within an SLA, it is imperative to distinctly articulate the expectations and commitments between the service provider and customers, particularly concerning scheduled and unscheduled maintenance. The following guidelines encompass key considerations for each category:
- Scheduled maintenance:
- Clearly outline...
