When things go wrong

It doesn't happen very often, does it?

Sometimes we find ourselves in a meeting where the iPad refuses to work; besides the standard checks on the battery and the Wi-Fi coverage, what can we do? Misbehaving reports can be due to many different reasons. Most of the time, if nothing was changed the night before, it could be a network issue or just a wrong answer to a prompt. If—beyond any reasonable attempt—the report refuses to deliver its payload, it's time to pick up the phone and dial IT support.

Note

I have been, for many years, that guy on the other end of the phone, with the sleepy voice and an evasive attitude.

In the unlikely event of an IT problem, be prepared to give the following data:

• Make and model (version of operating system if applicable) of the mobile device: the MicroStrategy clients vary a lot from one another, and it's useful to know beforehand which tablet/smartphone you are using

• IP address of the device (if known) to detect network issues

• Name of the Intelligence...