Reviewing the integrated support experience
The hybrid support experience offered in Azure Stack Hub covers the full system life cycle and is consistent and fully integrated.
You need two support instruments to ensure that Azure Stack Hub is fully supported. The first is with Microsoft, who will cover the necessary support for the cloud services. The second is with the hardware vendor, who will offer system support. The integrated support experience is designed to offer a consistent support experience, no matter who you call first when it comes to coordinated escalation and system support.
As an example, when purchasing Azure Stack Hub from Lenovo, it comes with a support solution called ThinkAgile Advantage. This provides a single point of contact for all support issues related to Azure Stack Hub. The support engineers who are contacted through this process are level 3 engineers with a deep understanding of the Azure Stack Hub platform. This integrated support experience also...
