Connecting to Amazon Connect

By default, Connect cannot just use Lex bots after they are created—they need to be attached first. To make this connection, we will have to enter the AWS Management Console and edit the instance. This function isn't performed in the Connect Administration Console. Let's use the following steps to build this connection:

1. To begin, click on Amazon Connect in the AWS console. See the following screenshot for reference:

   Figure 7.20 – Amazon Connect

2. You will be presented with a list of your Connect instances. Find the instance that you deployed as part of Chapter 5, Base Connection implementation. You will want to click the link in the leftmost column (Figure 7.21) to access the AWS Management Console for this instance. If you click the Uniform Resource Locator (URL) in the second column, you will be taken to the Connect Management Console. We will get to those configurations in the next section. The instance list is shown...