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Cisco UCM This web page features the latest and most popular books on Cisco Unified Communications Manager (Cisco UCM) technology. Cisco UCM is an enterprise-class IP telephony call control system that unifies voice, video, voicemail, instant messaging and presence services. The 400-600 word description provides an overview of Cisco UCM architecture, key features, integration capabilities, and use cases in modern telephony environments. It highlights the business benefits of UCM and explains how it enables collaboration, mobility, and business continuity. The description also covers recent updates to the UCM product line and points readers to the latest book titles on planning, implementing, managing and troubleshooting UCM deployments.