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Voicebot and Chatbot Design

You're reading from Voicebot and Chatbot Design Flexible conversational interfaces with Amazon Alexa, Google Home, and Facebook Messenger

Product type Paperback

Published in Sep 2018

Publisher Packt

ISBN-13 9781789139624

Length 296 pages

Edition 1st Edition

Languages

JavaScript

Concepts

Design

Author (1):

Rachel Batish

View More author details

Table of Contents (14) Chapters

Preface

1. Conversational UI is our Future FREE CHAPTER

2. How Not to Build Your Next Chat and Voicebots

3. Building a Killer Conversational App

4. Designing for Amazon Alexa and Google Home

5. Designing a Facebook Messenger Chatbot

6. Contextual Design – Can We Make a Bot Feel More Human?

7. Building Personalities – Your Bot Can Be a Better Human

8. A View into Vertical-Specific Bots – Financial Institutions

9. Travel and E-Commerce Bots – Use Cases and Implementation

10. Conversational Design Project – A Step-By-Step Guide

11. Summary

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Index

Chapter 2. How Not to Build Your Next Chat and Voicebots

In the previous chapter, we talked at length about the evolution of UI and, more specifically, conversational UI. We discussed the technical stacks of conversational solutions, as well as the differences between voice and chat solutions. We focused on some of the challenges of evolving those solutions and explored some ideas on how to do this.

The next few chapters will provide tips and ideas on how to build a successful conversational UI for both chat and voice applications. However, before we start analyzing the requirements for a conversational application, I would like to give some thought to conversational UI and how building it wrongly can make it bad.

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Authors (1)

Rachel Batish

Rachel Batish

Rachel Batish is the co-founder and CRO of Conversation.one, the build-once deploy-everywhere platform for conversational apps, which leverages machine learning to maximize the interaction between people and devices. Rachel is responsible for the company's sales and marketing strategies, and is actively involved in the product's roadmap and in the growing voice community. Prior to founding Conversation.one, Rachel founded Zuznow, an AI platform for building mobile apps, and led the company from $0 to $1 M in revenue. Rachel has a BA in political science and an MA in international relations.

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