Applying learnings to the new frontier

The book followed a traditional life cycle approach to applying user experience design methods, practices, heuristics, and guidance to the emerging field of generative AI. Even though the chapters align with an order for a development process, many of these tools and techniques can be used throughout the generative AI journey. User research is done up-front to unlock value for future features and is again deployed once solutions allow validation. We hope to instill the care and feeding approach is an absolute with generative solutions. One would think it is an absolute with many software products, but the industry needs to be more enamored with the approach. There are issues with companies picking up releases that change rapidly. Sometimes, it impacts training and is disruptive to services. Generative AI can support a continuous improvement process, just like Google search, which is updated without a decision by the user. Since generative AI follows...