Write the Learning Objectives

For each class that you intend to develop, you must ask the question, "What all do my students need to be able to do after this class?"

You will probably have several answers to this question. That is, you will probably have several goals for each class. Each of these answers is a learning objective. Your answers to this question must be specific and stated in business terms. For instance, consider our auto insurance claim example. "Use our new accident claim system" is not an acceptable answer. Use which parts of the system? For doing what? Under what circumstances?

"Enter and edit claims using our claim system" is just specific enough to be reassuring. It’s also ambiguous enough to allow the scope of the course to keep expanding until it’s larger than you imagined. What kind of claims? When? Define ‘edit’.

"Enter claims for in-state accidents, and edit the incident reports for in-state claims that are still pending" is a good starting point for developing a...