Amazon Connect Basics
Amazon Connect is a service from AWS (Amazon Web Services) that allows you to create cloud-based contact centers. This means that people can use a telephone number to contact the service and have conversations with bots or human representatives. In this chapter, we are primarily interested in automating interaction using the chatbot that we built in the previous chapter.
Some key features of Amazon Connect are as follows:
- It is easy to set up and use Connect with workflows that are defined using a graphical editor.
- There is no infrastructure to deploy or manage, so contact centers can be scaled up and down quickly.
- It is a pay-as-you-go service, so there is no setup or monthly fees. We will be using the free tier, so we should not have to pay anything to use the service. For commercial usage, charges are based on rates per minute.
- Amazon Connect is deployed in 42 availability zones and within 16 geographic regions.
Disclaimer
Unfortunately...
