Summary
In this chapter, we covered the key aspects of operating the platform that the organization should consider to improve the chances of obtaining a positive return on investment.
When your organization selects ServiceNow, make sure that you have considered who the immediate customers are that the platform has been built to serve, how the platform will fit within the broader technology landscape of the organization, what the operating model for the platform is, including demand management, implementation, and ongoing maintenance, and how to create the right team in service of the platform and the business to generate long-term value.
In the next chapter, we will move away from the people and processes side of the equation and highlight a cutting-edge feature of the platform that can be integral to value realization: artificial intelligence.
