Search icon CANCEL
Subscription
0
Cart icon
Your Cart (0 item)
Close icon
You have no products in your basket yet
Arrow left icon
Explore Products
Best Sellers
New Releases
Books
Videos
Audiobooks
Learning Hub
Free Learning
Arrow right icon
ServiceNow Application Development
ServiceNow Application Development

ServiceNow Application Development: Transform the way you build apps for enterprises

eBook
€8.99 €32.99
Paperback
€41.99
Subscription
Free Trial
Renews at €18.99p/m

What do you get with a Packt Subscription?

Free for first 7 days. $19.99 p/m after that. Cancel any time!
Product feature icon Unlimited ad-free access to the largest independent learning library in tech. Access this title and thousands more!
Product feature icon 50+ new titles added per month, including many first-to-market concepts and exclusive early access to books as they are being written.
Product feature icon Innovative learning tools, including AI book assistants, code context explainers, and text-to-speech.
Product feature icon Thousands of reference materials covering every tech concept you need to stay up to date.
Subscribe now
View plans & pricing
Table of content icon View table of contents Preview book icon Preview Book

ServiceNow Application Development

User Administration

Now that we have learned the basics of the ServiceNow platform, login process, and its user interface, let us dig deep into how to create and assign roles to new and existing users. As part of your project at ABCD, Inc, you are suppose to provide Server Administrators access to your newly procured ServiceNow instance and they should be able to access Incident Management, Change Management, Problem Management, and Knowledge Management applications.

In this chapter, we will learn how to create new users and associate them to a group. We will also learn how we can assign roles to groups and users. Furthermore, we will learn how we can impersonate a user to test if our newly created users have access to proper applications and modules.

User Administration is one of the easiest but most important functions an administrator and developer needs to perform. ServiceNow...

Creating a new user

Every ServiceNow developer instance comes with some pre-populated demo data, which also includes some demo user accounts. In ServiceNow, all user records are stored in a table named sys_user:

  1. Click on the Users module under the User Administration application to list all users in the system, as shown in the following screenshot:
  1. Click on the New button on the top left of the content frame to bring up the User table's New record form:
  1. Fill in the User ID, First name, Last name, Password, and other fields as needed and click on the Submit button to create a new user. The User ID field is mandatory and must be unique and is also referred to as username.
  2. Once you click on the Submit button, you will be brought back to the list of users page and will see a message confirming that the new user record has been created:
  1. In the List of Users page, you...

Best practices for managing groups

There are four major aspects to consider when associating users to groups.

Task assignments

In ServiceNow, assignment groups are the most common user group type consisting of one or more members. There exists an out-of-the-box relation between assignment groups and the assigned to field in different ServiceNow applications such as Incident Management, Problem Management, Change Management, or Service Catalog Management. In real-world scenarios, it's typically mandatory for the assignment group to be identified and populated on task records before a Service Desk user can perform any update to any task or ticket.

This assignment group field will allocate responsibility of working on the...

Impersonating a user

Users with an admin or impersonator role can impersonate as any other user in the instance. This feature is useful for testing when making changes to applications and modules and to ensure proper security access.

There are three important user accounts that come by default with every developer instance:

  • admin: The system administrator account with the admin role has access to all applications and modules
  • itil: The Service Desk user with access to ITIL applications, such as incident management, problem management, change management, configuration management, service catalog, and so on
  • employee: A normal user account with no role or group assigned and access to just the Self-service application

The user account serveradmin that we created is associated with the Server Administrators group and has a servers role granted. Let us try to impersonate as all of...

Summary

In this chapter, we learned how to create and manage users, groups, and roles and how this can affect access to different applications and modules. We also learned about best practices when creating users and groups and understood how to manager individual user sessions and lock out users when required.

In the next chapter, we will learn how standard tables are structured and the data dictionary can be used to perform simple database operations.

Left arrow icon Right arrow icon

Key benefits

  • Build and customize your apps and workflows to suit your organization's requirements
  • Perform in-depth application development from designing forms to writing business rules, client-scripts, and workflows
  • Comprehensive guide to the end-to-end implementation of designing and extending apps with ServiceNow

Description

ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more. This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow. You will start with the first module, which covers the basics of ServiceNow and how applications are structured; how you can customize the dashboard as required; and also how to create users. After you get used to the dashboard, you will move on to the next module, Applications and Tables, where you will learn about working with different tables and how you can create a scope other than the global scope for your application. The next module is Scripting and APIs, where you will learn Scripting in ServiceNow and use powerful APIs to develop applications. The final module, Administration Essentials, covers debugging, advanced database features, and scheduled script creation. By the end of the book you will have mastered creating organized and customer-friendly applications

Who is this book for?

If you are a ServiceNow administrator and developer and need to build and customize your service management solution (apps and workflows) with ServiceNow, then this book is for you.

What you will learn

  • Customize the ServiceNow dashboard to meet your business requirements
  • Use Administration and Security Controls to add roles and ensure proper access
  • Manage tables and columns using data dictionaries
  • Learn how application scopes are defined within ServiceNow
  • Configure different types of table to design your application
  • Start using the different types of scripting options available in ServiceNow
  • Design and create workflows for task tables
  • Use debugging techniques available in ServiceNow to easily resolve script-related issues
  • Run scripts at regular time intervals using the Scheduled Script Execution module

Product Details

Country selected
Publication date, Length, Edition, Language, ISBN-13
Publication date : Sep 25, 2017
Length: 408 pages
Edition : 1st
Language : English
ISBN-13 : 9781787128712
Vendor :
ServiceNow
Languages :
Tools :

What do you get with a Packt Subscription?

Free for first 7 days. $19.99 p/m after that. Cancel any time!
Product feature icon Unlimited ad-free access to the largest independent learning library in tech. Access this title and thousands more!
Product feature icon 50+ new titles added per month, including many first-to-market concepts and exclusive early access to books as they are being written.
Product feature icon Innovative learning tools, including AI book assistants, code context explainers, and text-to-speech.
Product feature icon Thousands of reference materials covering every tech concept you need to stay up to date.
Subscribe now
View plans & pricing

Product Details

Publication date : Sep 25, 2017
Length: 408 pages
Edition : 1st
Language : English
ISBN-13 : 9781787128712
Vendor :
ServiceNow
Languages :
Tools :

Packt Subscriptions

See our plans and pricing
Modal Close icon
€18.99 billed monthly
Feature tick icon Unlimited access to Packt's library of 7,000+ practical books and videos
Feature tick icon Constantly refreshed with 50+ new titles a month
Feature tick icon Exclusive Early access to books as they're written
Feature tick icon Solve problems while you work with advanced search and reference features
Feature tick icon Offline reading on the mobile app
Feature tick icon Simple pricing, no contract
€189.99 billed annually
Feature tick icon Unlimited access to Packt's library of 7,000+ practical books and videos
Feature tick icon Constantly refreshed with 50+ new titles a month
Feature tick icon Exclusive Early access to books as they're written
Feature tick icon Solve problems while you work with advanced search and reference features
Feature tick icon Offline reading on the mobile app
Feature tick icon Choose a DRM-free eBook or Video every month to keep
Feature tick icon PLUS own as many other DRM-free eBooks or Videos as you like for just €5 each
Feature tick icon Exclusive print discounts
€264.99 billed in 18 months
Feature tick icon Unlimited access to Packt's library of 7,000+ practical books and videos
Feature tick icon Constantly refreshed with 50+ new titles a month
Feature tick icon Exclusive Early access to books as they're written
Feature tick icon Solve problems while you work with advanced search and reference features
Feature tick icon Offline reading on the mobile app
Feature tick icon Choose a DRM-free eBook or Video every month to keep
Feature tick icon PLUS own as many other DRM-free eBooks or Videos as you like for just €5 each
Feature tick icon Exclusive print discounts

Frequently bought together


Stars icon
Total 159.97
ServiceNow: Building Powerful Workflows
€67.99
Mastering ServiceNow
€49.99
ServiceNow Application Development
€41.99
Total 159.97 Stars icon
Banner background image

Table of Contents

14 Chapters
Introduction to ServiceNow Chevron down icon Chevron up icon
User Administration Chevron down icon Chevron up icon
Data Management Chevron down icon Chevron up icon
Application Scopes Chevron down icon Chevron up icon
Modules, Forms, and Views Chevron down icon Chevron up icon
Introduction to ServiceNow Scripting Chevron down icon Chevron up icon
Client-Side Scripting Chevron down icon Chevron up icon
Server-Side Scripting Chevron down icon Chevron up icon
Jelly Scripting Chevron down icon Chevron up icon
Events and Notifications Chevron down icon Chevron up icon
Workflow Development Chevron down icon Chevron up icon
Debugging in ServiceNow Chevron down icon Chevron up icon
Advanced Database Features Chevron down icon Chevron up icon
Job Scheduling and Data Export-Import Chevron down icon Chevron up icon

Customer reviews

Top Reviews
Rating distribution
Full star icon Full star icon Full star icon Full star icon Half star icon 4.1
(10 Ratings)
5 star 60%
4 star 20%
3 star 0%
2 star 10%
1 star 10%
Filter icon Filter
Top Reviews

Filter reviews by




Amazon Customer Oct 11, 2017
Full star icon Full star icon Full star icon Full star icon Full star icon 5
This book is an excellent work by the authors. Very detailed and well explained about travel management example with ServiceNow which helps to understand the concept very clearly . As I am a startup with ServiceNow development i can say its clear and concise for me . As it well written,concept wise also in sequence.So,I can highly recommended this book.
Amazon Verified review Amazon
Sam G Dec 17, 2017
Full star icon Full star icon Full star icon Full star icon Full star icon 5
I bought a hard-copy after having read the eBook version which my employer provided to me. This is a must have book for anybody working on ServiceNow platform. If you are new to ServiceNow platform then this book can help you get quickly started and create solutions. The many approaches discussed in the book can give you a in-depth understanding of ServiceNow. I am going to keep this book handy and use it as my go-to reference. I work on the platform extensibly and this book has helped in getting things done and helped me in design decisions.
Amazon Verified review Amazon
Amazon Customer Nov 07, 2017
Full star icon Full star icon Full star icon Full star icon Full star icon 5
I think this is one of the best books on ServiceNow platform so far. The flow of the topics helped me easily learn many different features of the platform. As a developer, I found the online documentation of ServiceNow very difficult to understand, but this book has helped me gain in-depth and hand-on knowledge of development on ServiceNow platform.
Amazon Verified review Amazon
Vinicius Almeida de Vasconcelos Dec 07, 2019
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Leitura obrigatória para quem está começando. Muito didático! Passa por todos os conceitos fundamentais para todo administrador e desenvolvedor ServiceNowLeitura agradável e objetiva.
Amazon Verified review Amazon
andrew Mclaughlan Jun 05, 2018
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Great book for reference material
Amazon Verified review Amazon
Get free access to Packt library with over 7500+ books and video courses for 7 days!
Start Free Trial

FAQs

What is included in a Packt subscription? Chevron down icon Chevron up icon

A subscription provides you with full access to view all Packt and licnesed content online, this includes exclusive access to Early Access titles. Depending on the tier chosen you can also earn credits and discounts to use for owning content

How can I cancel my subscription? Chevron down icon Chevron up icon

To cancel your subscription with us simply go to the account page - found in the top right of the page or at https://subscription.packtpub.com/my-account/subscription - From here you will see the ‘cancel subscription’ button in the grey box with your subscription information in.

What are credits? Chevron down icon Chevron up icon

Credits can be earned from reading 40 section of any title within the payment cycle - a month starting from the day of subscription payment. You also earn a Credit every month if you subscribe to our annual or 18 month plans. Credits can be used to buy books DRM free, the same way that you would pay for a book. Your credits can be found in the subscription homepage - subscription.packtpub.com - clicking on ‘the my’ library dropdown and selecting ‘credits’.

What happens if an Early Access Course is cancelled? Chevron down icon Chevron up icon

Projects are rarely cancelled, but sometimes it's unavoidable. If an Early Access course is cancelled or excessively delayed, you can exchange your purchase for another course. For further details, please contact us here.

Where can I send feedback about an Early Access title? Chevron down icon Chevron up icon

If you have any feedback about the product you're reading, or Early Access in general, then please fill out a contact form here and we'll make sure the feedback gets to the right team. 

Can I download the code files for Early Access titles? Chevron down icon Chevron up icon

We try to ensure that all books in Early Access have code available to use, download, and fork on GitHub. This helps us be more agile in the development of the book, and helps keep the often changing code base of new versions and new technologies as up to date as possible. Unfortunately, however, there will be rare cases when it is not possible for us to have downloadable code samples available until publication.

When we publish the book, the code files will also be available to download from the Packt website.

How accurate is the publication date? Chevron down icon Chevron up icon

The publication date is as accurate as we can be at any point in the project. Unfortunately, delays can happen. Often those delays are out of our control, such as changes to the technology code base or delays in the tech release. We do our best to give you an accurate estimate of the publication date at any given time, and as more chapters are delivered, the more accurate the delivery date will become.

How will I know when new chapters are ready? Chevron down icon Chevron up icon

We'll let you know every time there has been an update to a course that you've bought in Early Access. You'll get an email to let you know there has been a new chapter, or a change to a previous chapter. The new chapters are automatically added to your account, so you can also check back there any time you're ready and download or read them online.

I am a Packt subscriber, do I get Early Access? Chevron down icon Chevron up icon

Yes, all Early Access content is fully available through your subscription. You will need to have a paid for or active trial subscription in order to access all titles.

How is Early Access delivered? Chevron down icon Chevron up icon

Early Access is currently only available as a PDF or through our online reader. As we make changes or add new chapters, the files in your Packt account will be updated so you can download them again or view them online immediately.

How do I buy Early Access content? Chevron down icon Chevron up icon

Early Access is a way of us getting our content to you quicker, but the method of buying the Early Access course is still the same. Just find the course you want to buy, go through the check-out steps, and you’ll get a confirmation email from us with information and a link to the relevant Early Access courses.

What is Early Access? Chevron down icon Chevron up icon

Keeping up to date with the latest technology is difficult; new versions, new frameworks, new techniques. This feature gives you a head-start to our content, as it's being created. With Early Access you'll receive each chapter as it's written, and get regular updates throughout the product's development, as well as the final course as soon as it's ready.We created Early Access as a means of giving you the information you need, as soon as it's available. As we go through the process of developing a course, 99% of it can be ready but we can't publish until that last 1% falls in to place. Early Access helps to unlock the potential of our content early, to help you start your learning when you need it most. You not only get access to every chapter as it's delivered, edited, and updated, but you'll also get the finalized, DRM-free product to download in any format you want when it's published. As a member of Packt, you'll also be eligible for our exclusive offers, including a free course every day, and discounts on new and popular titles.