Using exception metrics in KPIs
RPA software robots can automate tasks that are typically performed by humans, such as data entry, invoice processing, and customer service interactions. However, like any other technology, RPA is not foolproof and can experience exceptions that require human intervention.
What are exceptions in RPA?
In RPA, exceptions are unexpected events that occur during the automation process that require human intervention to resolve. These exceptions can arise for various reasons, such as system errors, input data errors, incorrect processing logic, and changes in the application’s user interface.
Business exceptions
Business exceptions refer to exceptions that occur due to problems with the business process itself. These can include errors in the data being processed, invalid input values, and missing information. For example, if an RPA robot is processing invoices, a business exception may occur if the invoice data is missing or incorrect...
