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You're reading from Robotic Process Automation Projects Build real-world RPA solutions using UiPath and Automation Anywhere

Product type Paperback

Published in May 2020

Publisher Packt

ISBN-13 9781839217357

Length 388 pages

Edition 1st Edition

Tools

Automation Anywhere

Concepts

Robotic Process Automation

Authors (3):

Ivan Loncar

Arun Kumar Asokan

Nandan Mullakara

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Table of Contents (14) Chapters

Preface

1. Getting Started with Robotic Process Automation

2. Help Desk Ticket Generation FREE CHAPTER

3. CRM Automation

4. Moderating Social Media Using AI

5. Purchase Order Processing with UiPath ReFramework

6. Completing an RPA Challenge

7. Sales Order Processing

8. ERP User Administration

9. Employee Emergency Notifications

10. Using AI and RPA for Invoice Processing

11. Other Books You May Enjoy

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Appendix A and B for UiPath

1. Appendix: Looking Forward and Next Steps

Technical requirements

The hardware and software that will be required for this project are as follows:

A PC with UiPath Community edition version 19+ installed (we covered the hardware relating to installation in Chapter 1,
Getting Started with RPA).
A Chrome browser with a UiPath add-on.
A Zoho Desk SaaS application. You can sign up for free at https://desk.zoho.com.
Microsoft Excel 2007 and later.
Check out the following video to see the Code in Action: https://bit.ly/36gX89C.

You can find the code files present in this chapter on GitHub at https://github.com/PacktPublishing/Robotic-Process-Automation-Projects/tree/master/HelpdeskAgentAttendedAutomation.

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Robotic Process Automation Projects

Published in: May 2020

Publisher: Packt

ISBN-13: 9781839217357

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Authors (3)

Loncar

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Mullakara

Nandan Mullakara is a CEO at Innomatiq working in the RPA domain and is involved in Intelligent Automation, Consulting, and Program management. Nandan helps clients automate with Robotic Process Automation (RPA) and Cognitive technologies. He was most recently the head of RPA Consultancy at Fujitsu America where he helped enable the Fujitsu Digital Workforce offering.

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Arun Kumar Asokan

Arun Kumar Asokan is an Intelligent Automation enthusiast, educator, and leader who has experience setting up and managing Automation Centers of Excellence (CoEs). He has also authored the bestselling Robotic Process Automation Projects book. He has previously worked for different digital consulting groups in advocating process automation benefits and helping clients in different parts of the world including the US, Europe, Australia, and India. He is based in the Dallas Fort Worth (DFW) area in the US and he holds a Bachelor of Technology degree from his hometown college, Pondicherry Engineering College, India, and an MBA from Queensland University of Technology, Australia.

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