Understanding the Vlocity OmniStudio Platform

Let’s start with the 1,000-foot view of Vlocity OmniStudio—the new part of the Salesforce platform that runs all of the Industries Solutions. While you may be familiar with tools such as OmniScripts and DataRaptors, this chapter may still help as it will drive home the overall vision and how the components of the platform are designed to work together, building the foundation for understanding the chapters ahead.

Knowing the building blocks and moving parts of the platform will make it easier to diagnose problems and improve the performance of our OmniStudio apps. This knowledge will help us narrow down the issues to a specific layer, building block, and component and then follow the best practices and techniques designed to be effective in that part of the system.

We will build on this foundation throughout the book while studying layer- and component-specific best practices for improving performance and scalability...