Overcoming onboarding issues
This section describes common onboarding issues and how to overcome them. On Windows, your go-to for a spot check would be the SENSE
operational log in Event Viewer. That said, the most common reasons for onboarding issues are the following:
- Connectivity issues
- Missing prerequisites for installation
Again, the MDE Analyzer script is extremely useful for surfacing common issues and gathering logs, so it will likely be your best first step. With that said, let’s cover troubleshooting the various types of onboarding.
Troubleshooting onboarding issues
In general, there are one or two distinct steps when onboarding a machine to MDE:
- Installation
- Registering the device to connect to your tenant
Both steps are critical. Installation typically requires meeting the prerequisites. Troubleshooting this step mostly comes down to checking the installer output, which can be done visually, on the command line, or in the...