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Mastering Salesforce CRM Administration

You're reading from   Mastering Salesforce CRM Administration An Advanced Administration Certification Handbook

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Product type Paperback
Published in Mar 2017
Publisher
ISBN-13 9781786463180
Length 412 pages
Edition 1st Edition
Concepts
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Author (1):
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Rakesh Gupta Rakesh Gupta
Author Profile Icon Rakesh Gupta
Rakesh Gupta
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Toc

Table of Contents (13) Chapters Close

Preface 1. A Deep Dive into the Salesforce Lightning Experience 2. Security Settings in Salesforce FREE CHAPTER 3. Territory Management 4. Extending Salesforce with Custom Objects and Applications 5. Getting More Value from Sales Cloud 6. Increasing Service Agent Productivity by Using Service Cloud 7. Optimizing Business Processes with Visual Workflow and Approval Processes 8. Automating Complex Business Processes 9. Analyzing Productivity with Reports and Dashboards 10. E-mail and Mobile Administration 11. Different Ways of Deploying an Application between Environments 12. Basics of Apex and Visualforce Page

Difference between Territory Management and Enterprise Territory Management

The following is a list of a few key differences between Territory Management and Enterprise Territory Management:

Territory Management

Enterprise Territory Management

Available in organizations that were created prior to Winter'15.

Available by default in organizations that were created in Winter'15 or after.

An administrator can set up the territory access for accounts, contacts, cases, and opportunities.

An administrator can set up the territory access level for accounts. Users are automatically granted access to associated contacts, cases, and opportunities.

If only one territory is common to both the account and opportunity owner, Salesforce automatically assigns the opportunity to the territory in common.

Uses the filter-based Opportunity Territory Assignment rule to assign opportunities to a territory.

Customizable forecasting must be enabled. Forecasts are derived from territory hierarchy...

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