Best practices
The following are some best practices regarding stakeholder groups, historic reporting, report interaction, and report composition.
Stakeholder groups
Your target groups for the reports each have their own requirements. The executive board is more interested in the longer-term effects of implemented measures. For a department head, the impact of changes in an environment or process improvements is more important. The operational team leader wants to be able to control his employees based on the reports.
Develop a set of performance indicators for each group of stakeholders and design reports to meet the specific needs of the presentation format. After all, a board meeting is different from a daily team meeting.
Historic reports
Especially for reporting, which shows change over time, you will need to take periodic measurements and persist that data to the database. Sometimes, this is not that easy – for example, you may want to store how many cases...