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Jira 8 Essentials

You're reading from   Jira 8 Essentials Effective issue management and project tracking with the latest Jira features

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Product type Paperback
Published in Feb 2019
Publisher Packt
ISBN-13 9781789802818
Length 420 pages
Edition 5th Edition
Tools
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Author (1):
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Patrick Li Patrick Li
Author Profile Icon Patrick Li
Patrick Li
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Table of Contents (16) Chapters Close

Preface 1. Section 1: Introduction to Jira 8 FREE CHAPTER
2. Getting Started with Jira 3. Using Jira for Business Projects 4. Using Jira for Agile Projects 5. Section 2: Jira 8 in Action
6. Issue Management 7. Field Management 8. Screen Management 9. Workflow and Business Process 10. Emails and Notifications 11. Section 3: Advanced Jira 8
12. Securing Jira 13. Searching, Reporting, and Analysis 14. Jira Service Desk 15. Other Books You May Enjoy

Summary

In this chapter, you learned how to use Jira Service Desk to transform Jira into a powerful service desk solution. Jira Service Desk is designed based on many of Jira's out-of-the-box features, such as a workflow engine and search query (JQL), and provides a brand new user interface to remove the friction caused by the old Jira interface. This makes the overall experience a lot more pleasant for customers.

This is the final chapter and the end of our journey. Throughout this book, we looked at the various offerings in the Jira product family and how they can be used to bring value to your organization. Whether you need a project management tool to run agile projects, a service desk solution to support your customers, or simply a tool to better manage and track tasks, Jira has it covered.

We also looked at how you, as an administrator, can install, morph, and adapt...

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